Accessibility Statement

We are committed to ensuring that our website is accessible to all users, including people with disabilities. Accessibility is not a one-time task for us, but an ongoing responsibility that we take seriously as part of providing a respectful, inclusive experience for everyone who visits our site.


Our Accessibility Approach & Standards

At Bin Hero, we are committed to making our website usable and navigable for as many people as possible, regardless of ability or the technology they use. In doing so, we strive to align our site with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which are widely recognized as the international standard for digital accessibility and are referenced by the Americans with Disabilities Act (ADA).

These guidelines are recognized globally as the benchmark for web accessibility, focusing on creating content that is perceivable, operable, understandable, and robust:

  • Perceivable - Information and user interface components must be presentable to users in ways they can perceive
  • Operable - User interface components and navigation must be operable
  • Understandable - Information and the operation of user interface must be understandable
  • Robust- Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies

To support this effort as both our website and the needs of our visitors evolve over time, we regularly review our website using a combination of automated accessibility tools and manual checks. These reviews help us identify areas that may present barriers and prioritize improvements over time. If a need is discovered, we work quickly to address it.


Accessibility Features and Tools

Our website includes accessibility enhancements designed to improve usability for a wide range of needs. These may include support for keyboard navigation, screen readers, adjustable text and contrast options, and other features intended to make content easier to perceive and interact with.

While we work to ensure broad compatibility with assistive technologies and browsers, accessibility can vary depending on individual devices, software, and configurations. If you encounter any difficulty using our site, we want to know.

 

Ongoing Improvements

Accessibility is an evolving area, and we recognize that no website is ever truly “finished.” We continue to refine our content, design, and underlying code to improve accessibility as standards, tools, and best practices develop.

 

Feedback and Assistance

If you experience difficulty accessing any part of our website, or if you have suggestions on how we can improve accessibility, we encourage you to contact us. We take accessibility feedback seriously and will make reasonable efforts to address issues in a timely manner.

You can reach us at:

  • Email: support@binhero.com
  • WhatsApp Chat: available during business hours via the widget icon on our website.

Please include the page URL and a brief description of the issue, and let us know what assistive technology or device you are using, if relevant. This information helps us respond more effectively.

Thank you for shopping with Bin Hero. We are dedicated to providing a welcoming and enjoyable experience for everyone.